Honda Cars India Ltd. (HCIL) has started a special campaign on 21st December, in which the manufacturer will be providing special discounts on expenses incurred in the flood affected cities of Chennai. Under the special campaign, Honda is providing 10 per cent discount on spare parts costs and 50 per cent discount on value added services like anti-rust, paint protection etc.
Customers of both 2-wheelers and 4-wheelers whose vehicles have sustained damage due to the floods have been given an opportunity to avail loyalty points of up to Rs 20,000. Also customers can opt for a new Honda car with an exchange bonus of up to Rs 30,000 for their flood affected vehicles.
Speaking on the special campaign started by Honda, Katsushi Inoue, President and CEO, Honda Cars India Ltd. said, "We understand the gravity of the situation in Chennai where a large number of our cars have been completely or partially submerged in water. We are making all the efforts to support our customers to have their cars repaired as swiftly as possible."
The carmaker has shipped the required spare parts to its Chennai warehouse to minimise the turnaround time to attend to the flood affected vehicles. For any other special parts that would be needed to bring the cars back on the road, the brand will be shipping the parts by air transport from its other warehouses at no addition costs to customers.
Honda's authorised dealerships have been instructed by the brand to arrange additional space to receive the flood affected vehicles. The dealerships have reinforced its workshops with additional technical man power from Honda and nearby dealerships. Area managers and Service Quality teams have been dispatched to speed up and oversee the activities. Honda is also getting in touch with all insurance partners to further expedite the claim procedures and has instructed its road-side assistance alliances to transport flood affected Honda cars to the facility of priority.
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